Intermittent site slowness and blips on kobo.com.

Incident Report for Rakuten Kobo System

Resolved

This incident has been resolved.

Posted Apr 06, 2024 - 14:32 EDT

Update

Service is back and have been stable for last 1 hour.

Posted Apr 06, 2024 - 14:25 EDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 06, 2024 - 13:17 EDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 06, 2024 - 13:00 EDT

Investigating

The website is experiencing another outage. Team is currently working on recovery.

Posted Apr 06, 2024 - 11:45 EDT

Monitoring

The issue has now recovered. Team is currently monitoring the situation and investigating the root cause.

Posted Apr 06, 2024 - 10:37 EDT

Update

We are continuing to investigate this issue.

Posted Apr 06, 2024 - 10:36 EDT

Investigating

The team is currently investigating the issue.

Posted Apr 06, 2024 - 10:06 EDT

This incident affected: Kobo.com (Sign Up / Sign In, Browse, Purchase, User Libraries).